If we look after your website, SEO, advertising, social media or design work, this is the quickest way to get help. Whether something's not working, you need a change made, or you're just not sure how to do something, lodge a request and we'll get onto it.
The best way to get help. Tell us what you need through our support portal and your request goes straight into our system, where you can track it from lodgement to done.
Prefer email? Send your request to support@rhythmdigital.au and it becomes a ticket automatically. Include as much detail as you can, and screenshots always help.
Guides and answers to common questions, from updating content on your website to publishing changes, images, domains and hosting. You can also log in to see all your tickets and where they're up to.
When your request comes in, we review it and prioritise it based on what's involved. Critical issues, like your website being down, are reviewed the same day. Routine changes and updates are generally completed within three to five business days.
You'll always hear back from a real person, and the whole conversation stays on your ticket the way through. If you'd rather talk it through first, call us on 02 6766 9988.
Straight answers to the questions we hear most. If yours isn't here, get in touch and we'll give you a straight answer too.
Any client we do ongoing work for, whether that's your website, SEO, advertising, social media or design. You don't need to be on a support plan; pay-as-you-go clients are covered too.
Website updates and fixes, content changes, questions about your SEO or ad campaigns, social media changes, artwork and print requests, and how-do-I questions. Bigger jobs like a new website or a new campaign start as a conversation, and we'll flag it if your request falls into that territory.
Lodge a ticket or email support@rhythmdigital.au with "urgent" in the subject line, and call us on 02 6766 9988 during business hours. Site-down issues are reviewed the same day.
Tickets lodged through the portal appear in your ticket list straight away, and you'll hear from our team once we've reviewed it. If you email instead, your reply comes the same way.
We'd love to. Get in touch through the contact button below and tell us a bit about what you need.
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